The short version
We started this because too many jobs round here get finished badly.
Not through incompetence, usually. Through a quote that left things off, a programme nobody wrote down, and three separate trades all waiting on each other while the client sits in the middle with no idea what is happening.
So we run it differently. One contractor carries the whole job. The quote covers the making-good and the landscaping as well as the brickwork. There is a written programme with a completion date on it, and a written update every Friday with photographs, so you never have to ring us to find out where the job is.
None of that is clever. It is just the bare minimum, done consistently — and it is astonishing how rare it is.